Return Policies

ALL returned merchandise must be accompanied by an original receipt or invoice from the Carolyn Nussbaum Music Company and must be returned in original packaging, including all contents, undamaged and unused.  Furthermore, electronic media (including but not limited to CDs, DVDs and Videos) must be returned unopened, in original shrinkwrap and packaging, and with all security features intact. Credits for returned merchandise will be applied only to the credit card used in the original purchase.  Refunds for cash or check purchases will be made in the payment form of the original purchase.


SHIPPED returns are not accepted without prior authorization.  A request for return authorization must specify or identify a valid invoice number and reason for return.  Return Authorizations (RA) are valid for 10 calendar days from the date of issuance.  Returns shipped to the Carolyn Nussbaum Music Company must clearly identify the issued RA number on the outside of the packaging and may be refused if the RA number has expired.  Return shipping costs to the Carolyn Nussbaum Music Company are the responsibility of the customer.  

Non-Instrument

Sheet music is non-returnable. Request for a Return Authorization on non-instrument merchandise (excluding sheet music) must be made within 10 calendar days of the original purchase invoice date. In-Person return of non-instrument merchandise (excluding sheet music) must be made within 10 calendar days of the original purchase invoice date.

Instruments

Instrument merchandise (including used or new flutes, piccolos, alto flutes, bass flutes, headjoints, footjoints, crowns and Foster Extensions) may not be returned once purchased, so be sure to check out our free trial option when shopping for an instrument. 

Special Orders

Special Order Only (SOO) merchandise is non-returnable.

Fulfillment Errors

We do our best to get every order right, but mistakes can happen. If we make an error in the fulfillment of your order please contact us right away so we can correct it. 

Defects

Defective merchandise may be returned to the Carolyn Nussbaum Music Company for exchange within 10 calendar days  of the original invoice date for replacement with an identical item.  After that period the customer must contact the product manufacturer. Defects must not be the result of misuse, abuse or malicious damage. In the event that the merchandise is found to have been defective, as determined by the Carolyn Nussbaum Music Company, the shipment of the replacement merchandise will be at the expense of the company, which will choose the shipping carrier and service to be used.  In addition, a credit will be issued to the customer in the same payment form as the original purchase for the cost of shipping the defective merchandise to the Carolyn Nussbaum Music Company.  The value of this credit shall not exceed the cost of shipping the replacement merchandise to the customer.

Special (Promotional) Offers

If a customer places an order that qualifies for a special offer(s), accepts the offer(s), and then chooses to execute an authorized return of any item(s) on the order, such that the original order minus the returned merchandise would no longer qualify for the special offer(s), the customer may choose to retain or return those additional products received for free or at a discount as a result of the special offer(s). In order to receive full credit for these returns, the items must be returned undamaged and in its(their) original packaging.  Electronic media items must be unopened, in original shrinkwrap and packaging, and with all security features intact. Credit or refunds as applicable will be calculated based on the original order charge and the lesser of the current or original non-discounted selling price of the retained items taking into account any qualification for special offers applicable at the time of the original order. Discount (Coupon) codes issued as the result of a qualifying order may be canceled should the execution of an authorized return result in the disqualification of the original order for said special offer. Authorized returns that originally qualified for free or discounted shipping services may have the credit or refund reduced by an amount up to the full value of shipping from the original order, should the value or contents of the order no longer qualify for the special offer following the executed authorized return (excludes defective merchandise and fulfillment errors).

Discount (Coupon) Codes

Authorized returns of merchandise from orders where the customer redeemed a coupon code will have the refund or credit due adjusted based on the  remaining value and contents of the retained merchandise and the qualification of the remaining order for use of the coupon code originally redeemed.  Coupon codes redeemed, but no longer applicable to an order following an authorized return, will be made available for re-use within the conditions and limitations of their original issue.