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Shipping policy

For your protection and ours, we typically ship orders $500 and over with Signature Required.

If a signature will cause delivery issues, you may waive the signature requirement by entering "NO DELIVERY SIGNATURE REQUIRED" in the Customer Notes at checkout. By doing so, you agree that Carolyn Nussbaum Music Company is not responsible for loss, theft, or damage after the carrier marks the package as delivered.

Signature service can be added to orders under $500 upon request and may include an additional fee—contact us before placing your order.

Address requirements (P.O. Boxes)

UPS does not deliver to P.O. Boxes without an accompanying street address. If you enter a P.O. Box address for a UPS shipment, your order may be delayed while we contact you for a deliverable address. These delays are outside our control.

Tracking & delivery estimates

  • UPS: All UPS shipments include tracking.
  • USPS: Tracking availability depends on the destination and service selected. USPS delivery times vary by service and destination; USPS Ground Advantage shipments are typically 3–10 business days within the U.S., but are not guaranteed.

Free or discounted shipping offers (U.S. only)

Online orders $199 or more (pre-tax) shipped to U.S. addresses may qualify for free shipping, unless the product is excluded. When free shipping is selected, the carrier and service level are chosen at our discretion.

Orders shipped outside the United States do not qualify for free shipping.

If you return an order that originally shipped free (in whole or in part), we may deduct the original outbound shipping cost from your refund.

Shipping damage

We inspect items prior to shipment. Damage in transit is rare but can occur.

If your package arrives damaged:

  1. Before accepting delivery: Ask the carrier to note visible damage when possible.
  2. Keep all packaging and materials.
  3. Contact us within 2 business days of delivery so we can advise next steps.

Do not send damaged merchandise back without instructions. Claims requirements vary by carrier and shipment type, and we may need photos/documentation to support a claim.

International shipping

We will provide any tracking information available for international shipments. Please note that customs processing times, duties, taxes, and brokerage fees are determined by the destination country and are outside our control. Delays caused by customs clearance are not the responsibility of Carolyn Nussbaum Music Company.